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#Asus usb bt400 usb adapter killed my computers bluetooth BluetoothHe got info about my Mac and accessories, my environment (other bluetooth devices in range), and asked me to run SysDiagnose and a Bluetooth log capture when the issue happened again. The next day, an Apple Care senior advisor called me, wanting to collect diagnostic data. ![]() The advisor suggested that "60% of people with the issue have resolved it by disabling FileVault." I tried that, but it didn't help. ![]() I was OK with that response - just happy they seemed to know about it and have a plan to fix it. #Asus usb bt400 usb adapter killed my computers bluetooth softwareHe said engineering has acknowledged it and will fix it with a future software update, but no ETA was available. The first advisor told me its a known bug in their "emerging issues" database with over 800 reports in the past 12 days. This was no help, because the next day the Mouse did its disconnect/reconnect/disconnect thing again. Once everything was working normally again, I went into the bluetooth menu and factory reset all apple devices, then reset the bluetooth module. After that, turning the Magic Mouse 2 off/on brought it back online. I was able to get the Magic keyboard going by connecting it via USB-lightening cable directly to the USB-A port on the mini. After a power cycle, the bluetooth devices still didn't work. It seemed like bluetooth and my USB ports all went dead. I tried plugging in the USB receiver dongle for a Logitech keyboard/mouse combo into the USB-C hub I had on the mini, and even that didn't work. After about 2 weeks of use, I had an incident where my keyboard and mouse disconnected and stayed that way. I dealt with the inconvenience, until one day things went really wrong. I eventually erased my mini's SSD and reinstalled the OS (setup as new, not from backup) but that didn't help. The mouse disconnect/connect/disconnect happened on average once a day, and didn't seem to be triggered by any particular activity. #Asus usb bt400 usb adapter killed my computers bluetooth proThis was closer than the MacBook Pro sat to either accessory. On my desk, the Mac mini sits about 10 inches from my Magic Keyboard (which had no problems over bluetooth with the mini), and about 18 inches from the Magic Mouse 2. This was the same mouse I used with 2 different MacBook Pro's and had no issues. Everything would be fine for hours, then the mouse would stop responding and I'd see the Mouse Disconnected HUD message, then Mouse Connected, then Mouse Disconnected message again and it would stay disconnected until I turned the power switch on the mouse off and on. (TL DR - None of the troubleshooting worked, engineering doesn't seem to know the cause yet, and AppleCare is sending me a new M1 Mac mini from China).įrom day 2 of using the M1 Mac mini, I had problems with my Magic Mouse 2 connection. I'm experiencing similar problems, so I thought I'd share my troubleshooting and experience with AppleCare. It is a bit annoying that I have to use up one of the USB ports permanently just to get bluetooth connectivity, but at least now I do not have to wait for an eventual software fix (if there ever will be one.) just to use my keyboard. Plugged that into one of the Mac Mini's USB ports, booted the machine up (with a wired USB keyboard as a workaround so I could log in) and voilà - immediately I could pair my Apple wireless keyboard and so far (two weeks) no dropped connection. I went to Amazon and bought a standard USB 4.0 dongle which stated compatibility with Macs (price < $10). and after reading several threads about this problem on other websites, the impression I got was that this is an inherent problem with the hardware design (either shielding due to the case or influence from something else on the board) and that the easiest workaround would be to use a USB bluetooth dongle. After experimenting around with placing the Mac Mini somewhere else, reducing the distance between the keyboard and the computer etc. It was completely impossible to pair my Apple wireless keyboard, the computer could not see it. ![]() Having the same issue with my M1 Mac Mini. ![]()
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